Working with declined orders
If you are set up to have your orders reviewed for budget or spending
limit requirements, an Approvals section is displayed in the online store. In
this section, a
how many of your orders were declined. Each time an order is declined, you
receive an email notification. You can review your declined orders and change,
submit, or delete them.
To work with a declined order:
In the Approvals section, click
. A list of
all declined orders and comments about why the orders were declined is
From here, you can delete an order or select an order.
- To delete a
declined order, select the check box next to that order. Click
- To work with a
declined order, click the order date. The order is displayed on the
Checkout page where you can perform one of
- To submit the order
again without making changes, click
Submit Order. The
order is submitted and will be reviewed again.
- To make changes to
the order, click the shopping cart icon. The shopping cart is displayed, where
you can make necessary changes and then check out to submit the order again.
- To save the order
with a declined status and cancel changes you made to the order, click
Clear from the
Shopping Cart page or
Checkout page. The declined order is not
deleted. You can select
the Approvals section to open the order at any